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Shipping policy

Delivery Times

Germany <br> 

2-4 working days

Europe (EU)

5-8 working days

Canada, USA

10-16 working days


Germany <br>

We deliver free of charge within Germany!

Returns within Germany are also free of charge!

Other european countries*

The shipping fee for deliveries abroad is 10 euros. For cloth masks and monster bags 4,50 euros.

The customer bears the cost of returns.

Canada, USA

There is a shipping fee of 25 euros for the delivery. For fabric masks and monster bags 18 euros.

The customer bears the cost of returns.

 *We do not deliver directly to some countries (e.g. Czech Republic, Slovakia, Switzerland). Here you can conveniently directly shop at our local partners :

The prices mentioned include VAT. The delivery is usually made with UPS or DHL package.

For deliveries outside the EU, the above apply Prices as net prices.

"When shipping to a non-EU country, additional taxes or costs (e.g. customs duties) may arise depending on the order, which are not paid by us or invoiced by us, but are payable directly to the relevant customs or tax authorities by the customer. The responsible authorities will provide detailed information.


You can return your item within 30 days of receipt.
Please make your return shipment with costs to:

Brands Logistics Ltd.
Müllerstrasse 11
21244 Buchholz idN

We recommend to send returns insured. However, the costs for the return shipment will not be refunded.
Please be sure to include the completed return slip.
As soon as we have received the return, we will arrange for the refund. The return shipment, checking the goods and the refund can take up to 2 weeks.

Please also fill out the form (Formula CN 23) so that the items pass through customs cleanly.
Please declare the shipment as "Returned Goods" and attach the invoice to the outside of the package in a clear envelope, visible from the outside, then the goods will not be customs cleared again.

We also recommend attaching two copies of the original purchase invoice to the outside of the shipping box (use a clear delivery note pocket). This way, customs in the destination country will recognize that it is a return.


Payment Methods

The following payment methods are available in our shop:

1 PayPal

2. PayPal Express

3. Credit card payment

4. INSTANT bank transfer

5. amazon pay